Privacy Policy

Introduction

INovaBeing Pvt Ltd ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.inovabeing.com or use our services.

We are based in India and comply with the Information Technology Act, 2000, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian laws. We also adhere to international standards and best practices for data protection.

Information We Collect

We may collect the following types of information:

Personal Information

• Name, email address, phone number, and company details
• Billing and payment information
• Communication preferences
• Information provided when you contact us

Sensitive Personal Data or Information (SPDI)

As defined under Indian IT Rules, we may collect the following SPDI with your explicit consent:

• Financial information such as bank account or credit card details
• Authentication information such as passwords

Usage Information

• IP address, browser type, device information
• Pages visited, time spent on pages
• Referring website or source
• Location information

How We Collect Information

We collect information through:

• Direct interactions when you fill out forms, subscribe to newsletters, or contact us
• Automated technologies such as cookies and similar tracking technologies
• Third-party sources such as business partners, analytics providers, and social media platforms

How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our services
• To process transactions and send related information
• To respond to your inquiries and provide customer support
• To send administrative information, updates, and marketing communications
• To improve our website, products, and services
• To protect our rights, privacy, safety, and property
• To comply with legal obligations

Cookies, Analytics, and Tracking Technologies

We and our third-party providers use cookies, pixels, local storage, and similar technologies to operate the website, understand how it is used, improve our services, and support our marketing. Some of these technologies also help us identify the organizations that visit our website for business-to-business (B2B) sales and marketing purposes.

We currently use the following third-party services:

• Google Analytics & Google Tag Manager (Google LLC) - to measure traffic, understand usage patterns, and manage our website tags. These may collect your IP address, device and browser information, pages viewed, and on-site interactions.
• Microsoft Clarity (Microsoft Corporation) - to analyze site behavior through aggregated metrics, heatmaps, and session replays that help us improve usability.
• Apollo.io (Apollo Data Cloud) - a B2B website-visitor identification and analytics tool. It helps us recognize the company or organization associated with a visitor and, for some visitors (particularly in the United States), may associate a visit with an individual, so we can tailor our outreach to organizations that match our ideal customer profile.

These providers may collect information such as your IP address, approximate location, device and browser details, referring pages, and on-site activity, and may set their own cookies. Where required by law, we rely on your consent for non-essential cookies and tracking technologies.

You can control cookies through your browser settings and can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on. Disabling cookies may affect some features of the website. For details on how each provider processes data, please refer to their respective privacy policies.

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Our legitimate interests

Data Sharing and Disclosure

We may share your information with:

• Service providers and business partners who help us deliver our services
• Professional advisors such as lawyers, auditors, and insurers
• Government authorities when required by law
• In connection with a business transaction such as a merger or acquisition

We do not sell your personal information. Any third parties with whom we share your data are contractually obligated to maintain its confidentiality and security.

International Data Transfers

As a company based in India, we may transfer your data to other countries. When we do, we ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws. These safeguards may include:

• Standard contractual clauses approved by relevant authorities
• Binding corporate rules for transfers within our group
• Consent for specific transfers
• Necessary transfers for the performance of a contract

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection

In accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we maintain documented security practices and procedures.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Different types of data may be kept for different periods based on:

• Legal obligations
• Ongoing business relationships
• Potential disputes or complaints
• Industry standards

Your Rights

Under applicable laws, you may have the following rights:

• Right to access your personal data
• Right to correct inaccurate or incomplete data
• Right to erasure (or "right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise these rights, please contact us at info@inovabeing.com. We will respond to your request within 30 days.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Grievance Officer

In accordance with the Information Technology Act, 2000, and the rules made thereunder, the contact details of the Grievance Officer are provided below:

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: